Penat sgt sgt...lasty week ada course about iCare. Apa itu iCare? Ia adalah satu kursus dimana kita mengenal masalah antara pekerja. Simply said our daily process are not their daily process. Hence we got to understand the difficulties that they faced. We learn abt 3Vs = Visual, Verbal and Vocal. Sometimes we used the words thats sound "OK" to us but actually sound "hurtful" to others.
We also learn to stay CLEAR = C remain calm L listen E empathize A Acknowledge, apologies and take appropriate action R resolve (at your level). Very interesting course..but the main thing i got to understand the issues faced by my ground colleague.
I am on leave after the course. Just don't feel like to be in the office. Monday start to work....padahnya...kerja belambak2....arrgghh padan muka aku. Hahahahaha...
Recall healthbooklets from HPB are ready to be delivered. Rimas betul tgk carton2 kat luar office aku. Error invoices lain...jawab email lagi...belambak2 kerja. Semalam lepas jam 8 kalau tak silap baru aku kuar dari office...penat gilozzzz.....
Hari ini bermula lagi perjuangan kuz...apa apa pun have to think positive...bonus is comingggg lolzzz.....
2 comments:
saper aweks tue..nomot tiga dari kiri..wahahaha....
cun kan single tau..hehehe nama dia zarina begum...:D
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